Return & Refund Policy

We have a 30-days return policy, whereby you will need to raise a product return request within a period of 30 days from the day of product receipt.

For your item to be eligible for a return, it must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The order number should be presented together with the confirmation email or proof of purchase.

Get in touch with us at support@alfredogemyard.com for any return questions. Since the ring is custom made as per your ring size/diamond/gold options chosen, any return which is unrelated to any manufacturing quality defect will have 20% restocking fees for moissanite & 30% restocking fees for CVD jewelry items. This fee covers the labor involved in resizing and servicing the returned piece. If the returned piece is in need of much cleaning or repair work or for that matter is in any other state that renders it impossible to resale, then we will tag a high restocking fee proportional to the extent of repair work needed.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The Following items can't be returned or exchanges except for the condition the items arrive in, these include:

Custom or personalized orders
Eternity Bands made to order
Items on Sale
Items Purchased During a Sale Event
Any physical damage on the product

A customer who is interested in exchanging their ring will have a 20% restocking fee subtracted from the original amount the customer paid for one of our rings. The percent withheld will be subtracted and the balance used towards the customer's new purchase. At the same time, the customer will be charged any price difference required for the exchange.

Any exchange, in this policy, is to be initiated within 30 days from the date of delivery of the ring. It is limited to one exchange per piece. The credit does not apply to future purchases, and the credit is limited to one exchange per piece.

Please notify us in advance that you are returning your jewelry, so we can be on the lookout for it and keep it safe. The cost of return shipping is paid by the client; we highly advise ensuring your parcel when returning it and using a traceable courier service—we can not be held responsible for any items lost in the mail.

REFUNDS

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Resizing

In case of non-fitting, we can do free resizes. You just pay for shipping—you send the ring to us.

Our current timeline to make resizing requests is 1-2 weeks from when we

receive your ring.

Ring sizing is not universal. While we have your ring for the resize, we'll perform a full inspection. Part of our process will automatically include addressing minor issues related to ordinary wear and tear. If we're going to do anything further, we'll send an intake form to get your okay. Then we will re-perfect your ring.

In some cases, we may just swap the original ring out for the same exact ring in your size vs. doing a resize. Why? If either a) it would result in a faster turn-around time, or b) if the integrity of the design would be affected. An exchange would only apply to bands that are plain gold and don't feature any stones. And as with any of our items, the ring for swapping would be custom-made from scratch. And as with all pieces, if we recommend that avenue, of course we'll reach out to you.

Clients are responsible for the cost of shipping both ways, and for international clients that includes customs fees.

Please Note: If you have selected the "Eternity Band" style option for your ring, resizing is $200 compared to our standard free service. You will need to confirm via email your ring size before we can start production on your piece.

Information About Repairs

If you have a repair, please email us at support@alfredogemyard.com. Before you mail it out, here are some important things to know about how we process repairs:

Our repair technicians fill out a worksheet that highlights the piece's current state of condition, and what kind of repair work will need to be performed. We always return a copy of the repair form back to you—just so we are all on the same page.
We'll jump on it right away, unencumbered by the need for your approval on a job that has a warrantable issue. That could consist of any of the following:

- Replacement or resetting of stones

- Replacing the setting

- Prong work or replacement

- Replacement of thinner areas of the band

- Ring sizing

Before mailing us your piece, please let us know if: 1) You do not want us to do any or part of that warranty-related work. 2) You would prefer to have the opportunity to review and approve the scope of the work before we start.
We will let you know if there is anything found to be outside of the warranty. At which time you are under no obligation to have the repairs done.
Clients will be responsible for the shipping charges to and from the warranty.
Currently, a normal timeframe for repair processing from our reception of your piece is 2-3 weeks.

Note: In the case that your piece is in need of a new stone, we cannot promise the availability of new limited edition or one-of-a-kind stones. In the event we are not able to source the exact stone, we will follow up with an alternative option and receive your approval before proceeding. We know things can happen and fine jewelry is delicate. There are things to take care of your jewelry.

And, of course, if something does happen, you just don't worry. We offer a fabulous lifetime guarantee for all the pieces we've sold. We stand behind our work, and we want to take care of you and your jewelry.